In order to secure an event, a non-refundable deposit of 30% of the estimated total bill or $300 (whichever is greater) will be required.
Final Payment must be done 10 business days prior to the event if paid by credit card or check (“payment method”). IMPORTANT: Should the afore-mentioned payment method be returned insufficient and/or declined, we reserve the right to use any valid credit card on file to pay for the entire amount due.
There are no cancellations due to weather and the deposit is non-refundable. MOBITES will provide service rain or shine. Moreover, the full booking fee is non-refundable for events cancelled within 5 days of the event.
In the event of cancellation prior to 5 days of the event, it is within our exclusive discretion to reschedule the date and time and/or apply deposit money already paid.
A final guest count must be given at least one 10 days before the scheduled event.
Gratuities are within the customer’s discretion. For purposes of convenience a percentage will be added to the invoice. Any additional tipping at the event will be optional.
In order to offset the cost of transportation our invoices and proposals will include a travel fee which may vary depending on current fuel costs and distance traveled from our headquarters in the City of Santa Ana.
Items or checks returned unpayable will be assessed a $30.00 per item charged.
· Unless agreed otherwise, MOBITES will provide at least 2 hours of service.
· The customer is responsible for making sure a reasonably safe, secure, level and spacious area will be made available for and accessible for the Gourmet Slider Cart . For safety reasons, we CANNOT bring our carts up nor down more than five (5) steps.
· No homemade products can be cooked on our carts.
· All permit requirements for outdoor service (ie. parks, beaches, public areas) are the customer’s responsibility.
· CONTAINERS: It is the customer’s responsibility to provide “to go” or “leftover” containers. For a nominal fee, MOBITES can provide containers for leftovers on the day of the event.